Privacy Policy

Last Updated: January 2024

1. Introduction

reef-moose ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reef-moose.com and use our pet care services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or booking forms on our website
• Register for our services
• Subscribe to our newsletter
• Communicate with us via email or other channels

This information may include:

• Name and contact details (email address, postal address)
• Information about your pets (name, breed, age, health conditions)
• Service preferences and booking history
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pet care services
• Process bookings and communicate with you about appointments
• Send you service updates, promotional materials, and newsletters (with your consent)
• Respond to your enquiries and provide customer support
• Analyse website usage to improve user experience
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and delivering services
• Professional advisers such as lawyers and accountants
• Regulatory authorities when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Pet health records are retained for a minimum of seven years in accordance with industry standards.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

reef-moose
47 Harbour View Road
Sydney, NSW 2000
Australia
Email: [email protected]